|Our Return Policy|
(Last Updated March 13,2005)
Effective January 1, 2005, Porsche and BMW have changed their return policy for companies like us who provide dealer-only parts to the public. Porsche and BMW both now impose a 15% restocking fee on dealer-only parts that are returned by us. In addition, they are adhering to a strict limit on the amount of time an item can be returned.
To continue our ability to offer these parts to our customers, we must pass on these new return requirements. Effective March 10th, we will be passing on this 15% restocking fee on any Porsche & BMW "dealer-only" parts that we do not regularly stock. In addition, these items must be returned within 30 days of their purchase, or we will not be able to accept the return back (Porsche & BMW will refuse the return).
Unfortunately, this is a nation-wide policy change that is imposed on all dealers as well (i.e. if you went to the parts window at the dealer, they will require the 15% restocking fee on all returns). We are not happy about this new policy, but we are forced to adhere to it if we are to continue to provide these parts to our customers.
What is Your Return Policy?
All items in this catalog or sold by Pelican Parts are warranted to be free from defects from the manufacturers material, and workmanship prior to installation. Any alteration, race or improper use will void this warranty. Warranty is limited, at our option, to the replacement, repair, or credit of the defective merchandise. The determination of all warranty claims will be at the sole discretion of Pelican Parts. Warranty does not cover any direct or indirect costs, such as labor or damages, arising from the use of our products or parts.
All competition and racing parts are sold "AS IS" without any expressed warranty whatsoever unless items are authorized for return 48 hours after delivery in new, unused and sellable condition (see returns). Implied warranties, including warranties of merchantability or fitness for a particular purpose are excluded. The entire risk as to quality and performance of such parts is with the buyer. Should such parts prove defective following their purchases, the buyer, and not the manufacturer, distributor, or retailer, assumes the entire cost of necessary servicing or repair.
Special order parts are not returnable for any reason outside of our normal replacement warranty. This includes all custom-made products such as car covers and floormats. This also includes special-order, dealer-only parts that have been ordered from our search engine. These parts all start with the prefix 'OEM-'.
We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. However, we reserve the right to charge a restocking fee of up to 15% of the order. Within 30 days of receipt of your order, you may return products that:
- Are in their original packaging
- Have original manufacture information
- Are not used, installed, or disassembled
- Are not damaged due to incorrect installation
- Do not have missing parts, hardware or instructions
The following are not returnable, except for warranty repair or replacement:
- Custom or special orders (Such as custom: floor mats, car covers, carpet kits etc.)
- Books, Posters, or Automotive repair manuals
- Electrical Parts and Components (Such as: ECUís, relays, air mass meters, ignition coils etc.)
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund for the parts sales amount will be issued. All applicable sales taxes will be refunded. Shipping charges are non-refundable.
Clothing items may be returned within 30 days of receipt. If a particular clothing item or garment does not fit properly, you may exchange it within 30 days for an alternative size.
For items returned after 30 days (but not exceeding 90 days), we reserve the right to charge a restocking fee of up to 25% of the order. Returns that fall outside of the this criteria will be decided upon on a case-by-case basis, and may be subject to a slightly higher restocking fee.
You must notify us prior to returning any items - all unauthorized / un-notified returns will be refused and sent back. Please phone us at 1-888-280-7799 to obtain a Return Merchandise Authorization Number (RMA Number). Items incorrectly shipped to Pelican Parts will be refused & returned. Items not purchased from Pelican Parts will not be accepted. Refunds are given in the original form of payment only, and are typically processed within one week of their receipt at Pelican Parts in El Segundo, CA. If you paid by wire transfer, we will either issue you a company check, or a credit on your next order. PayPal refunds are issued directly through PayPal.
If you would like to return an item associated with a core return value, please email us. Please note:
- All fluids must be drained from the core
- The core must be securely wrapped in plastic and sealed
- Cores must be returned in the packaging used in the shipment of the order sent to you
- Your core will be inspected to determine if the core is rebuild-able
- Core return shipping charges are the responsibility of the customer. These are non-refundable.
Errors, Omissions, and References
Pelican Parts is not responsible for any errors or omissions in this catalog, nor are they responsible for damages resulting either directly or indirectly. The car/truck manufacturer's names are used for descriptive purposes only and in no way does Pelican Parts imply or lend a direct connection between Pelican Parts, its products, and said auto manufacturers.
Refunds for shipping
We will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error only.
If your product has been damaged in shipment, please contact our Customer Service Department within 48 hours of receipt of your product to begin the returns process. We'll then contact you via email with further instructions on filing your claim, and replacing the damaged product.
Pelican Parts guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product. If you wish to return it, please contact our Customer Service Department at (888) 280-7799. International callers call United States number 1-310-640-1245. Alternatively, you may send us an email.
Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to contact out customer service department Monday thru Friday 8AM-5PM Pacific Standard time.
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